Choosing to hide from technological advances will only hold you back.
And a lot of businesses are holding themselves back!
Companies across all industries are beginning to adopt SaaS (software as a service) principles.
Large companies using legacy enterprise systems are struggling to change as quickly as small smart businesses capitalise on new technology to attract and retain new clients.
This can be threatening – if someone else can make your clients life easier while delivering faster and more cost-efficient solutions than you can… what’s making your client stay?
In the B2B world the competition are adopting new technology and systems to automate tasks.
By doing this, they’re able to save time & money – freeing up resources to work on client relationships.
Business owners know meaningful relationships are imperative to their success. This is because clients place huge value on human interaction.
Being able to provide “high touch” personal advice for complex or important matters is a differentiator.
There’s nothing more infuriating than trying to talk to a robot or receiving automated emails when you just want to ask someone a question!
Businesses who utilise automation for tedious tasks can allow more resource for developing human relationships – which means they can provide targeted (high value) advisory services.
This is why automation is becoming the norm for innovative, growing professional service firms.
Automation quite simply allows you to service your clients in new ways.
There is no better time to embrace this change and to provide your clients an innovative service that positions you as a business advisor.
Download our guide How to stop your clients treating you like a bank to discover 6 proven tips that will help you outsource (or even automate) several tedious processes to save: time, money and even client relationships.